At Diamond Bank Plc, customers are indeed kings! That is why Uzoma Dozie, removed his tag as the Chief Executive Officer and wore his tag as a teller and personally attended to the highly valued customers of the Bank as part of activities to mark the global celebration of the 2015 World Customer Service Week.
Taking his role as teller for the day at the Ajao Estate, Isolo, Lagos branch, Dozie expressed delight at the opportunity to personally attend to the customers in keeping with the Bank's core values of going the extra mile to foster lasting relationships with its customers.
"It is a pleasant experience to meet with our customers and also interact with them firsthand. We just updated our customer service application to make meeting customer needs a lot easier and faster. We will always do our best possible to stay in touch with our publics and get relevant information on how our services impact their lives and businesses directly," Dozie said.
Many customers were stunned on realizing that they were being attended to by the most senior officer of the Bank. According to Tene Alero Jumoke, the first customer to be attended to by the CEO, "today is my most memorable day in the banking hall; to see the MD attend to me. He is very friendly and humble."
Ogunyemi Omotunde, another customer said: "this is an awesome experience. It is unbelievable to have the MD/CEO attend to customers himself. Diamond Bank is truly a customer-centric bank and is bringing new thinking to the concept of customer service in Nigeria."
The highpoint of the day was the presentation of a special gift to the tenth customer the CEO attended to. The beneficiary, Abdulwahab Isa Ikwogya, a motocycle operator, could not find words to express his joy.
"I thought it was the normal business of putting my money in the bank and going away. I never knew that banks can go so far to celebrate their customers. I love Diamond Bank so much. I will always do business with the bank. They are always doing things to surprise their customers and make them happy."
Dozie assured customers that Diamond Bank will always provide them with excellent banking services and urged them to embrace online banking as well as other offerings provided by the Diamond Bank.
According to him, "At Diamond Bank, we believe that technology is the future and digital banking is the way to go. We will accelerate digital banking through information and communication technology to help people move to easier, more convenient and more secure ways of carrying out financial transactions instead of carrying cash. We believe this can be achieved with the amount of infrastructure that we have invested in technology."
At Diamond Bank Plc, customers are indeed kings! That is why Uzoma Dozie, removed his tag as the Chief Executive Officer and wore his tag as a teller and personally attended to the highly valued customers of the Bank as part of activities to mark the global celebration of the 2015 World Customer Service Week.
Taking his role as teller for the day at the Ajao Estate, Isolo, Lagos branch, Dozie expressed delight at the opportunity to personally attend to the customers in keeping with the Bank's core values of going the extra mile to foster lasting relationships with its customers.
"It is a pleasant experience to meet with our customers and also interact with them firsthand. We just updated our customer service application to make meeting customer needs a lot easier and faster. We will always do our best possible to stay in touch with our publics and get relevant information on how our services impact their lives and businesses directly," Dozie said.
Many customers were stunned on realizing that they were being attended to by the most senior officer of the Bank. According to Tene Alero Jumoke, the first customer to be attended to by the CEO, "today is my most memorable day in the banking hall; to see the MD attend to me. He is very friendly and humble."
Ogunyemi Omotunde, another customer said: "this is an awesome experience. It is unbelievable to have the MD/CEO attend to customers himself. Diamond Bank is truly a customer-centric bank and is bringing new thinking to the concept of customer service in Nigeria."
The highpoint of the day was the presentation of a special gift to the tenth customer the CEO attended to. The beneficiary, Abdulwahab Isa Ikwogya, a motocycle operator, could not find words to express his joy.
"I thought it was the normal business of putting my money in the bank and going away. I never knew that banks can go so far to celebrate their customers. I love Diamond Bank so much. I will always do business with the bank. They are always doing things to surprise their customers and make them happy."
Dozie assured customers that Diamond Bank will always provide them with excellent banking services and urged them to embrace online banking as well as other offerings provided by the Diamond Bank.
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