We
provide the following:
As technology is
becoming more and more important in our daily lives, there is a growing demand
for skilled professionals (also known as IT technicians) who can offer quality
technical support. Our duties
include:- Troubleshooting a variety of computer issues
- Setting up computer security measures
- Configuring computer networks
- Offering technical support on-site or via phone or email
- Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
- Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
- Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
- Confer with staff, users, and management to establish requirements for new systems or modifications
- Develop training materials and procedures, and/or train users in the proper use of hardware and software.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software.
- Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Modify and customize commercial programs for internal needs.
- Answer users' inquiries regarding computer software and hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.
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